Our Return Policy

Return Policy for OZ Toner

The OZ Toner Return Policy applies to all purchases made on this website. We recommend you read our Return Policy carefully before placing an order and retain a copy of these terms and your order details to familiarize yourself with our policies on refunds, returns, exchanges, and your rights under the Australian Consumer Law (ACL).

Inspection of Goods

Upon receipt of your goods, we recommend you promptly inspect them to ensure there are no visible signs of damage or defects and that the items delivered match your order. Our exchange/return window is within 30 days of receiving your order.

Restocking Fees

For returns due to incorrect orders or change of mind, a restocking fee of 20% to 50% may apply. This fee covers the costs associated with handling and restocking the returned items.

Return Address

Please send all returns to: 46/5 Gladstone Rd, Castle Hill, NSW 2154

Exchange/Return Policy for Consumables

OZ Toner accepts returns or exchanges of consumable products (inks, toners, printing and fax supplies, and paper) within 30 days of receipt. If you receive consumable goods that are damaged, lost in transit, incorrect, or faulty, please contact us at support@oztoner.com with the following details:

  • Your order number
  • A detailed description of the issue
  • Photo evidence (if applicable)

For exchanges, products must be returned in their original (new and unused) condition and packaging. Customers are responsible for the return shipping costs, while OZ Toner will cover the postage for the new items. All returns must be sent with tracking; we are not responsible for lost items during transit.

Exchange/Return Policy for Hardware

OZ Toner accepts returns or exchanges of hardware products (scanners and printers) within 30 days of receipt. If you receive hardware goods that are damaged, lost in transit, incorrect, or faulty, please contact us at support@oztoner.com with the necessary details.

Before returning any items, please contact us to obtain a Return Authorization Number (RAN). RANs are valid for 14 days. You are responsible for securely packing the products to prevent damage during transit. All returned products must be in their original, unopened packaging, where possible.

Change of Mind Returns

Please choose carefully, as we do not offer refunds for change-of-mind purchases or incorrect selections. However, if you wish to exchange products purchased in error, we will facilitate an exchange, provided:

  • The products are returned within 30 days of purchase.
  • Proof of purchase (Order Confirmation Email) is provided.
  • Products are unopened, unused, and in their original packaging.

A restocking fee of 20% to 50% applies. Customers are responsible for return shipping costs. The original shipping fee or any outbound postage incurred will not be refunded or credited. We reserve the right not to offer an exchange if these requirements are not met.

Faulty or Damaged Items

We provide refunds or replacements for defective or damaged products. You must contact us within 30 days of receiving the faulty product. We will provide the manufacturer's contact details for further assistance, including obtaining a Return Authorization (RA) or Dead on Arrival (DOA) letter. Once received, we will initiate the return process.

Items Covered by Manufacturer Warranty

For products covered by a manufacturer's warranty, customers must contact the manufacturer directly for all warranty claims, including DOA. We will provide the necessary contact details but do not assume responsibility for warranty-covered items.

Refunds

Refunds will be processed via your original payment method within seven (7) days after receiving and inspecting the returned goods.

Delivery Charges

Replacement products for returns due to damage, fault, or incorrect items will be shipped to you free of charge. For change-of-mind returns, a re-delivery fee will apply.

Consumer Guarantees

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For minor failures, you are entitled to a repair or replacement. For more information on your rights under the ACL, visit www.consumerlaw.gov.au.

About OZ Toner

OZ Toner is one of Australia's leading specialty retailers of printer consumables and hardware, including inks, toners, paper, scanners, and printers.

For any queries, please contact us: